Frequently Asked Questions

For Producers

  • Do I need to be an experienced editor or videographer to create my own Mogulus channel?

    Mogulus is breakthrough technology designed for all users, from simple, casual use to professional live production. All that is needed is the desire to communicate, inform, and entertain. If you can use blog publishing platforms like Blogger and Wordpress, you should have no problem using Mogulus Studio.

  • Can I embed my channel on other websites?

    The Mogulus player can be embedded on most websites, on MySpace and is available as a Facebook app. Simply customize your player and paste the code into the HTML editor on the site or section of MySpace where you wish to embed it. For Facebook simply click the "embed this channel in my Facebook" link on the player menu and Facebook will walk you through the steps.

  • What do you mean when you call Mogulus "Live" Broadcasting?

    When we say live, we really mean "live"! Our unique, patent-pending technology allows Mogulus to virtually eliminate the now infamous 20-second delay common in the live streaming process. With Mogulus, the viewer experiences what the producer has put on the air in less than one second. Everyone watching your channel sees exactly the same thing you see as you produce it. Think of the possibilities: you can use your web cam to cover a "live" news or sports event as it happens, spontaneously introduce and play back prepared clips, and switch back to your live camera with ease.

  • How much bandwidth do I need to produce content in the Mogulus studio?

    For your production needs, we recommend 700 Kbps or more upstream bandwidth to stream in high quality though in most cases using a lower quality setting you can get by with less. You can use this test to test your connection speed. For more efficient encoding, to specify the bitrate and other settings, we recommend using Flash Media Encoder

  • Can other producers contribute to my channel in real-time?

    The Mogulus studio is the ultimate collaborative multi-user application. Invite others to your production team, log into the studio together and you will see each each camera show up. Each producer can then cue cameras, manage clips, moderate chat and control all other live production tasks.

  • Where do I get the content for my channel?

    You can gather content from video-on-demand web sites such as YouTube. Most videos on these sites include a license for rebroadcast. (However, be very careful: some content may have been loaded without permission from the content owner and may not be copyright cleared. If you have doubts about the origin of some content, don't use it.)

    Any content that was produced by people you invited to participate on your channel is clear for you to broadcast. You also have a default license to use and rebroadcast their image. These are conditions that all Mogulus users must agree to, as outlined in the terms and conditions of use.

  • Do I need to worry about copyright issues?

    In addition to your own original programming, you can also use existing copyright-free content on your broadcast. It is your responsibility to make sure the content you broadcast contains no copyright infringements. Mogulus will shut down any account that is reported to be breaching content copyrights.

  • What's the best format to use when uploading high video quality?

    For best results, we recommend using VP6 encoded to Mogulus specs using the "use file as master" option. If not doing this we recommend .mov (Quicktime) or .wmv (Windows Media) with MPEG4 or H264 compression and it will be transcoded. The video should have at least 320x240 resolution.

  • What is the maximum number of viewers who can watch my channel?

    We currently don't have any theoretical upper limit for the number of viewers on a channel. The maximum number of concurrent viewers that we've observed on one channel is 46,000. The total peak number of concurrent viewers our network was 87,178 on election night 2008. If you are expecting more than 10,000 viewers, please contact us so that we can plan our capacity accordingly.

  • I have forgotten my password. How do I log back into the site?

    To retrieve your password, click the "Forgot your password?" link on the Mogulus Studio login page and enter your username and email address. We will send you a temporary password you can use to log in. Once you are back in, you will be able to change the interim password using the "change password" option.

  • How do I remove a clip from my storyboard?

    Just click on the "x" at the top right corner of the clip.

  • How do I change the initial ticker text and the "Your Channel is now LIVE" screen?

    To remove or change initial ticker text, click on the Broadcast Live tab inside Mogulus studio and then on the Ticker tab, located at the bottom right of the window. Overwrite the old text with some new text or an RSS feed related to your channel. When you click the Show tab, the new text will appear in the ticker.

    To remove the default clip from auto-pilot, go to the Auto-Pilot tab in Mogulus Studio and drag and drop a storyboard that contains content to the auto-pilot playlist. Then, remove the storyboard titled "Your first storyboard" from auto-pilot.

  • How do I delete a channel I no longer need?

    You may delete a channel by logging in from the Mogulus homepage, clicking on "my profile" and then clicking on the "delete channel" link next to the channel you no longer need.

  • How can I broadcast to people with a low bandwidth connection?

    We designed Mogulus especially to enable our producers to broadcast worldwide, to anybody with a decent computer and connection.
    If your viewers have a very low connection and you are streaming live from your camera, try going to Settings located next to your camera preview on the left side of the Broadcast live screen, and reduce your image quality to "low". You can also use Flash Media Encoder for better performance which will allow you to specify the bitrate.

  • How can I delete my logo if I don't want to keep it?

    You can choose to hide or show your logo by one simple click. In the Broadcast Live tab, click on Branding tab in the lower right corner. Then choose to show or hide your bug.

    Or you can remove the logo from your studio by clicking on Remove button next to the logo in the Configure Channel tab-subtab My Channelpage where you first uploaded your logo.

  • What about size and format are best for my logo and banner?

    Mogulus only supports still logos. Your logo file should be square and in .jpeg, .gif or .png format It should not exceed 120kb. Banners should be 960px wide and can be any height.

  • Can I connect external devices like DVD players or video mixers to my computer and use them as a source to broadcast live instead of a webcam?


    In order to capture video from an analog source you will need an analog/digital converter such as a Canopus or a Dazzle.

    These devices will allow you to input an analog RCA or S-Video signal and will output a digital signal to your computer via USB. In many cases these devices are not compatible with Flash so you may need to use Flash Media Encoder or a capture program like WebcamMax to broadcast from this source inside Mogulus studio.

    Please note that some Dazzle Devices are not meant for streaming and may cause audio loss. Please check with the manufacturer before attempting to use one of these devices with Mogulus.

  • I didn't receive a confirmation mail after signing up. What should I do?

    A confirmation mail is sent to you automatically as soon as you finish signing up. If you don't receive it right away, it could be could be because of a typo in your e-mail address or the confirmation mail ended up in your spam folder. Please make sure your spam filter enables info@mogulus.com to reach your inbox.

  • I can't get past the first step when configuring my channel. What did I do wrong?

    If you are configuring your channel for the first time, you should enter all required information. Missing or incorrect information will be outlined in red.

    Check the:

    • Mandatory fields:

    Mandatory fields are noted with an asterisk. You should select each of them to enable you to go to the next step.

    Image:mandatoryfieds.png


    • Description:

    The description of your channel shouldn't exceed 500 characters. If more than this, the field will be outlined in red.

    Image:descriptionfield.png

  • How Do I Change My Password?

    If you want to change your password, go inside the studio and click on the owner tab in the upper right corner of the Mogulus studio.


    Image:ownertab.png

    A window with all the details about your profile will pop up and allow you to make changes.

    Image:editwindow.png

    Click on 'change password' and enter your new password.


    Image:changepassword.png


    Note: your password should be at least 6 characters (numbers/letters) long!

  • Can I put the Mogulus player on a Facebook Page?

    Mogulus currently only provides you with a widget embeddable on Facebook profiles. However, that might be extended to Facebook pages soon!

  • I forgot my username? What should I do?

    You can retrieve your username from the login section in the top right of the Mogulus homepage. Click on "login" then "forgot password" and then "forgot username" in the following section.

  • Can I watch Mogulus on a Mobile Device?

    Mogulus is Flash based. The current desktop version of Flash player (10.0.12) is not compatible with the mobile version of Flash. We hope to offer some options for Mobile in the future.

  • What does the 'play as one clip' means on the clip tabs?

    Play as One Clip is useful for the VOD feature. It enables you to play bundled clips as one sequence. Viewers will not have access to the clips separately. For example, if you have a or storyboard containing five clips, each about 2 minutes, it will appear in the VOD library as a single 10 minute clip.

  • How do I moderate or disable chat?

    You can ban users from the chat tab in the Live Broadcast section of Mogulus Studio by right clicking on the user you want to ban. You can disable chat by unchecking "chat enabled" box in the configure channel tab in Mogulus Studio.

  • My video failed encoding, what can I do?

    If the file was imported with the last 24 hours you can use the re-import link on the clip tab to the right of the download link. In most cases should correct the issue.
    Image:reimport.png
    If the file is one you uploaded, it may also be due to an issue with the source file you are trying to import in which case you will need to re-encode the file prior to uploading.

  • What is the maximum file size for a video I upload?

    Each file should be under 700MB in size.

  • How can I stream my desktop?

    To stream your desktop you will need screen capture software such as WebcamMax or Camtwist. Instructions can be found in the Mogulus Userguide.

  • How do I schedule/randomize auto-pilot playback?

    The ability to schedule or randomize content in your auto-pilot playlist is not yet possible but is on our roadmap for future release. Thank you for your patience!

  • How do I transfer ownership of my channel to another Mogulus user?

    You can transfer ownership of a channel you have created to another user from the "My Profile" section. To do this, the producer you transfer ownership to must be an existing production team member. **Note that once you transfer ownership, the channel will be moved from the "My Channels" section to the "Member Channels" section. The new owner will be able to remove or change your access to the channel if desired.

For Viewers

  • How do I search for a channel? Can I search for content within a channel?

    You can search for a channel, using the search tool

    Enter a channelname, tag or keyword in the "Search for Channel" field in the right menu, then press the Return key. You can sort the search results by popularity, viewers now or alphabetically. You can also sort within these results by language and category.

  • Can I embed a channel I like on my own website?

    If the channel owner has enabled embedding you may embed it on your site by copying the embed code from the player menu. If you like you can configure the size, appearance and other options, then click on the appropriate button to copy the HTML code to your clipboard. (There's a button for standard HTML web sites, and a separate one for Myspace, which requires unique coding.) Lastly, paste the code into your website.

  • How do I participate in chat?

    Click on the chat window and enter a nickname to begin chatting. Enter your text in the text section at the bottom of the chat window. You can change the style, font and color of your text by clicking on the related icons on the left. Once you're done, press enter or click on the 'say' button.

  • How do I change my nickname?

    Image:picture 14.png To change your nickname, click on the 'nickname' under the text tab. Enter your new nickname and press enter.

  • How do I watch a channel in full screen?

    From the channel page click on the "full screen" button to enter full screen.

    Image:picture15.png


    To exit the full screen display, press escape or the 'shrink' button.

  • What do I do if I forget my username or password?

    We can reset your password or email your username to you. Image:Forgot passwordClick the 'forgot password' link and and fill in the form with the username and email you used to sign up to Mogulus. We will reset your password and mail the new password to you.


    If you have forgotten both your username and password, then you will first need to get your username. Image:Retrieve passwordClick on the "Forgot Username" link and fill in the form with the email you used to sign up to Mogulus. We will mail your username to you.